We ship your order with bubble mailer or carton box. We will send you the tracking number once your order is ready to ship. It might takes a few business days for post office to process your package & update the tracking info though.
Yes or no, depends if your order had been processed. If it's been processed / shipped, we are unable to cancel or modify your order. If it's not been processed, we could modify or cancel your order. There will be a USD1.00 cancellation fee if you'd like to cancel your order.
If you notice an error, please contact us ASAP with your name and order number, so we can try to update your package for you. We will try our best to see what we could do, but there's no guarantee if your seal had been put into production, package been packed or shipped. So, please contact us ASAP.
Sorry that to protect both of us, we could only ship to address that matched with your Paypal account. If you insist, please update your address on your PayPal account and place a new order with your new address. Please note there will be a USD1.00 cancellation fee for cancel & refund the order with the incorrect address.
Please don't rush us! Good things takes time! We try our very best to ship out your order as soon as we can! The more orders we received before yours, the more time we need to process your order. Our current handling time is about 5 - 10 business days after your order placed and the correct instructions / file(s) we received for custom orders. You will receive a notification when your package is on its way.
Yes, as most of our products are made to order & quality is very important to us. We need time to prepare your order to ensure it meets our quality standards. And it also depends on the number of orders we have on hand and if the item you ordered is in stock. We'll try our best to ship your order ASAP!
It take about7 - 14 business days to arrive with standard shipping. However, this could be less or more depending on your location. It's an estimate based on historical data and is not a guarantee. And it's not including the custom clearance, aviation security check and post office processing time. You may expedite your shipping for an additional fee upon checkout to shorten the delivery time.
Unfortunately, no. Once your order is shipped, we have no control over postal delays such as bad weather or customs inspections. However, we will be happy to help you contact the post office for shipment updates.
Yes! For an additional fee, you may expedite your shipping. However, this will shorten the delivery time only. Handling time will be the same regardless of your chosen shipping method. We treat our customers equally, orders will be processed in the order they are received.
Estimate Expedited Delivery Time
(Excluding custom clearance, aviation security check and post office processing time)
Sorry that to protect both of us, we ship all orders with tracking and for some countries package with tracking required signature upon delivery. If your tracking number starts with C, E or R, signature is required upon delivery.
If you're not home during delivery, your postman / postlady will leave you a notice to claim your package at the post office. Please bring along the notice to claim your package ASAP! If your package is returned due to unclaimed, you will be responsible for the re-shipping fee.
When placing an order, please ensure that your shipping address is correct & complete. Your order's shipping label will be printed based on the address you provided. We cannot be held responsible for shipping to an incorrect, incomplete or outdated address. Additionally, we do not issue refunds for lost, unclaimed or undeliverable orders.
Orders may be subject to import taxes, custom duties or other fees levied by the destination country. Any additional import taxes, custom duties or other fees for an order are the responsibility of the receipient.
We only accept returned merchandise or requests for exchange if an item is significantly different from its description. Any requests for refunds or exchange must be made within 3 business days from the date of delivery. Complimentary items, such as handle are not eligible for exchange, return or refund.
Please contact email@example.com for specific order return / exchange eligibility before returning your product. Return shipping costs are the responsibility of the buyers.
We advices you to strongly consider purchasing shipment tracking for any returns and to purchase insurance in case of package lost. We cannot guarantee that we will receive your returned merchandise.
We are unable to accept returns / exchange / refund on personalized, customized, sale or complimentary items.
All returned items must be received in the same condition that you received them and in their original packaging.
All returned items will be inspected. We will send you an email to notify you that we have received your returned item. We will then notify you of the approval or rejection of your refund request.
Upon receipt of all items in their original condition and approval, we will refund the full purchase price of the portion of the order that was returned to the original method of payment.
Besides packaging, building your brand, style up your stationery & wedding invites. There are a lot of different ways to use your seal. Besides wax, it also works with ink pad, chocolate, clay, etc. With your imagination, the possibilities are endless! Click HERE to see how our customers use their seal!
We recommend cleaning either with lemon juice or apple cider. Buff the brass with a soft cloth dipped in the lemon juice or apple cider. Continue buffing to bring the shine back to your seal to your satisfaction.
Sorry, no. All rights to all images and content on this website are reserved by the artist and are protected by U.S. and international copyright laws. Images that we share on this site are for informational purposes only and may not be used in any way without our prior permission. To request permission, please contact firstname.lastname@example.org