We only accept returned merchandise or requests for exchange if an item is significantly different from its description. Any requests for refunds or exchange must be made within 3 business days from the date of delivery. Complimentary items, such as handle are not eligible for exchange, return or refund.
Please contact orders@backtozero.co for specific order return / exchange eligibility before returning your product. Return shipping costs are the responsibility of the buyers.
We advices you to strongly consider purchasing shipment tracking for any returns and to purchase insurance in case of package lost. We cannot guarantee that we will receive your returned merchandise.
We are unable to accept returns / exchange / refund on personalized, customized, sale or complimentary items.
All returned items must be received in the same condition that you received them and in their original packaging.
All returned items will be inspected. We will send you an email to notify you that we have received your returned item. We will then notify you of the approval or rejection of your refund request.
Upon receipt of all items in their original condition and approval, we will refund the full purchase price of the portion of the order that was returned to the original method of payment.
Shipping costs are non-refundable.
