Backtozero

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FAQs / POLICIES

Shipping & Ordering

Where do you ship?

How is the cost of shipping calculated?

Is an account required to purchase?

Will I receive an order confirmation?

How will my order be shipped?

Can I cancel my order?

Can I alter my order?

Can I change my shipping address?

Processing time

How long will my order take to process?

Does it really take up take time to process before my order ships?

What is the total turnaround time for my order?

Delivery Time

How long will it takes to receive my order once it has shipped?

Is delivery time guaranteed?

Can I expedite my order?

Can you send my order without tracking / without signature required?

Do I have to sign my package?

What if I'm not home when a package is delivered?

How do you handle undeliverable packages?

Duties / Taxes

Do I have to pay duties or taxes?

Return & exchange

What is your return and exchange policy?

About our products

How to make a seal?

Which type of wax suits me?

How to use a wax seal stamp?

How can I clean my wax seal in an eco-friendly way?

Wholesale

Do you sell wholesale?

Copyright

May I copy or use any images from your website on my own website, blog, business card, etc?